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Interprofessional Team Member Communication Patterns, Teamwork, and Collaboration in Pre–family Meeting Huddles in a Pediatric Cardiac Intensive Care Unit
Address correspondence to: Jennifer K. Walter, MD, PhD, MS, Children's Hospital of Philadelphia, Roberts Center for Pediatric Research, 2716 South Street, Philadelphia, PA 19146, USA.
Interprofessional teams often develop a care plan before engaging in a family meeting in the pediatric cardiac intensive care unit (CICU)—a process that can affect the course of the family meeting and alter team dynamics but that has not been studied.
Objectives
To characterize the types of interactions that interprofessional team members have in pre–family meeting huddles in the pediatric CICU by 1) evaluating the amount of time each team member speaks; 2) assessing team communication and teamwork using standardized instruments; and 3) measuring team members' perceptions of collaboration and satisfaction with decision making.
Methods
We conducted a prospective observational study in a pediatric CICU. Subjects were members of the interprofessional team attending preparation meetings before care meetings with families of patients admitted to the CICU for longer than two weeks. We quantitatively coded the amount each team member spoke. We assessed team performance of communication and teamwork using the PACT-Novice tool, and we measured perception of collaboration and satisfaction with decision making using the Collaboration and Satisfaction About Care Decisions questionnaire.
Results
Physicians spoke for an average of 83.9% of each meeting's duration (SD 7.5%); nonphysicians averaged 9.9% (SD 5.2%). Teamwork behaviors were present and adequately performed as judged by trained observers. Significant differences in physician and nonphysician perceptions of collaboration were found in three of 10 observed meetings.
Conclusion
Interprofessional team members' interactions in team meetings provide important information about team dynamics, revealing potential opportunities for improved collaboration and communication in team meetings and subsequent family meetings.
The National Academy of Medicine has stated that collaborative interprofessional teams are best positioned to meet the challenges of an evolving health system,
Interprofessional teamwork is vitally important in complex health care environments like pediatric intensive care units (ICUs).
Interprofessional clinical teams caring for critically ill patients encounter challenges in coordinating their teamwork. For example, as compared to teams in the business world, clinical teams routinely are comprised of a large number of rotating clinicians from a variety of disciplines,
Optimizing team communication and collaboration is essential to both maintain patient safety and ensure consistent messaging to families about the patient's care.
However, despite consensus about the value of interprofessional teamwork and communication, little is known about the process interprofessional teams use to communicate and make decisions about care plan development during team meetings that often precede and influence the course of subsequent family meetings. A clearer understanding of both the processes used by teams and the impact these processes have on team members' perception of collaboration can identify opportunities for improvement in family meeting preparation.
Accordingly, the goals of this observational study in the pediatric cardiac ICU were to 1) evaluate the amount of time each team member speaks; 2) assess team performance; and 3) measure team members' perceptions of collaboration and satisfaction with decision making.
Methods
As part of a prospective, mixed-methods cohort study, we collected data at the Children's Hospital of Philadelphia's cardiac intensive care unit (CICU) over four months in 2016. Our institution is a large, northeast tertiary care center with a 26-bed CICU that has extensive staffing and utilization: the unit has 11 intensivists, seven nurse practitioners, 127 nurses, and two social workers, and there are approximately 1000 admissions per year.
Subjects were members of the interprofessional team attending a face-to-face weekly chronic care rounds meeting in the CICU. Staff attending the meetings from the CICU included CICU attendings; advanced practice providers; nursing supervisors; social workers; physical and occupational therapists; dieticians; and bedside nurses. Consulting services, primary care providers, and other professionals from beyond the CICU and its associated cardiac unit are routinely invited to participate in meetings about patients for whom they are caring. We considered these non-CICU providers to be part of the interprofessional team for a given week's meeting because they were involved in the shared care of the patient. The explicitly stated goal of each meeting was to review the medical course of a patient in the CICU who had been admitted for at least two weeks to ensure the optimization of care and to prepare for a subsequent family meeting to discuss the patient's status with the family. Each meeting was facilitated by a designated CICU physician who might or might not have cared for the patient previously. Here we report on the pre–family meeting huddle, alone; discussion of the subsequent family meetings is reported elsewhere.
Ten interprofessional team pre–family meeting huddles were audio-recorded. Audio recordings were coded using NVivo 11 (QSR International, released 2015, Melbourne, Australia). Coding attributed all clearly spoken utterances to the individuals who had spoken them. This attribution was used to calculate the percentage of each meeting that members of each profession spoke because it allowed us to determine the actual duration of each speaker's contributions. Periods of silence and periods during which multiple providers spoke at the same time were also included in the time denominator of each meeting's analysis—as such, we note that speaking percentages do not add to 100%.
After training, two coders used the Performance Assessment of Communication and Teamwork Novice Observer form (PACT-Novice),
to assess team performance by listening again to the meeting recordings. The PACT-Novice tool evaluates the domains of team structure, leadership, situation monitoring, mutual support, and communication on a five-point scale (1 = poor; 3 = average; 5 = excellent). We slightly adapted only one of the domains (situation monitoring was changed from “includes patient/family in communication” to “includes patient/family concerns”) to better reflect the nature of the team preparation meeting, which did not include patients or family members. We used the novice version of this tool, as recommended by the developers of PACT-Novice, because our coders did not have previous experience with the TeamSTEPPS framework.
TeamSTEPPS, a resource developed by the Agency for Healthcare Research and Quality (AHRQ) and the Department of Defense (DoD), stands for “Team Strategies and Tools to Enhance Performance and Patient Safety,” and has five key principles or skill domains: team structure, leadership, situation monitoring, mutual support, and communication.
Once during coding and again after all coding was complete, the coders met to discuss and resolve any discrepancies.
An electronic survey was sent to meeting participants immediately after each meeting. Surveys collected demographic items including gender, race, and ethnicity; clinical characteristics such as professional discipline, years of experience, and average number of family meetings attended by the participant per week; and the Collaboration and Satisfaction About Care Decisions questionnaire, which measures perception of collaboration and satisfaction with the collaboration process.
Scores for perceived collaboration range from 7 to 49 (with seven individual items on a scale from 1 to 7) and scores for satisfaction with collaboration range from 1 to 7, with higher scores reflecting an increased amount of perceived collaboration or satisfaction.
Statistical Analysis for Identifying Predictors of Meeting Concordance
To measure each participant's perception of collaboration at a given meeting, we created a summation of the seven Collaboration and Satisfaction About Care Decisions
items that relate to collaboration. To determine whether each meeting could be classified as concordant or discordant, we used a mixed-effects linear regression with a random intercept for each subject and tested whether the average collaboration score was significantly different across physician and nonphysician respondents for each meeting. We used a bootstrapping approach to generate 999 random samples of the data with replacement and added those samples to our original sample so that we could run our mixed-effects linear regression on the 1000 samples to get reliable estimates standard errors with a small sample. Using the distribution of 1000 samples, we determined whether the average collaboration score was significantly different between physicians and nonphysicians at each meeting using an alpha of 0.05. Meetings in which collaboration scores were found to be significantly different across groups were classified as discordant. Results were analyzed using SAS software (version 9.4; Copyright 2014, SAS Institute Inc., Chesterbrook, PA).
Using the meeting-level classification of discordance or concordance as our outcome, we examined whether the level of participant characteristics at each meeting was associated with the meeting classification. We ran a separate meeting-level univariable logistic regression for each participant characteristic. Characteristics included percent of respondents at the meeting who were members of the cardiac team; white; physicians; and female.
Results
The overall survey response rate per meeting varied from 50% to 88.9%, with a mean of 61.9% (SD: 12%). The physician response rate averaged 54% across the 10 meetings (range: 25%–83%; SD: 16%), whereas the nonphysician rate averaged 77% (range: 40%–100%; SD: 23%). Seventy-one surveys were completed by 38 respondents. One respondent completed seven surveys; two completed six surveys; one completed five surveys; one completed four surveys; two completed three surveys; six completed two surveys; and 25 completed one survey.
Participants
Fifty different members of the hospital staff attended at least one of the 10 CICU team meetings studied. Three staff members attended seven meetings; one attended six meetings; five attended five meetings; four attended four meetings; four attended three meetings; six attended two meetings; and 27 attended one meeting. Because participation was not mandatory, other than the physician leading the meeting, there was no required composition of team members for the meeting to proceed. The number of attendees per meeting averaged 11.5 (range: 8–16; SD: 2.6). An average of 1.1 attendees per meeting were from outside the CICU/cardiac units (range: 0–4; SD: 1.5). The noncardiac providers included a transplant team member; an immunology team member; a palliative care nurse practitioner; a neurologist; a neonatologist; and a pulmonologist. Attendees overall were predominantly female (76%); there were equal numbers of men and women physician attendees, while all the nonphysician attendees were women (Table 1).
Table 1Demographic and Professional Characteristics of Participants
Participant Characteristics
Frequency, n (%)
Profession
Attending intensivist
7 (18)
Cardiologist
1 (3)
Cardiac surgeon
0
Cardiac fellow
3 (8)
Physical therapist
2 (5)
Occupational therapist
2 (5)
Subspecialist or consulting fellow
2 (5)
Subspecialist or consulting attending
4 (11)
Nurse practitioner
6 (16)
Nurse manager
3 (8)
Bedside nurse
3 (8)
Child life specialist
1 (3)
Social worker
4 (11)
Missing
12
Gender
Female
38 (76)
Male
12 (24)
Race
White
28 (74)
Black or African American
3 (8)
American Indian or Alaska Native
0
Asian
5 (13)
Native Hawaiian or Pacific Islander
0
Other (“South Asian American,” “multiple races”)
2 (5)
Missing
12
Ethnicity
Hispanic
1 (3)
Non-Hispanic
37 (97)
Missing
12
Years working in field
1 or less
3 (8)
2–5 yrs
17 (45)
6–10 yrs
7 (18)
>10 yrs
11 (29)
Missing
12
Average number of family meetings attended per week (as estimated by subjects)
The meetings had a mean duration of 40.1 minutes (range: 31 to 51.3; SD: 7.39). All meetings were led by a CICU attending physician who began the meeting with a summary of the clinical course and current status of the patient. Seven different CICU attendings led the meetings: three led two meetings, whereas four attendings led one meeting. The meetings were typically held immediately before a family conference during which the attending would speak with the patient's family. At each team meeting, there was discussion of both the patient's medical condition and psychosocial issues.
Comparison of Speaking Time by Profession
Physicians dominated the speaking time (Fig. 1), speaking for an average of 83.9% of each meeting (range: 53.24%–89.94%; SD: 7.5%). Nonphysicians spoke for an average of 9.9% of each meeting (range: 0.68%–21.17%; SD: 5.2%). Cardiac/CICU staff spoke for an average of 88.4% of each meeting (range: 52.87%–95.6%; SD: 8.3%). Noncardiac/CICU staff spoke for an average of 3.9% of each meeting (range: 0%–36.59%; SD: 5.9%) (Fig. 2).
Fig. 1Physician versus nonphysician speaking percentage by meeting.
Across the 10 meetings, PACT-Novice scores were a mean of 3 out of a possible 5 for team structure (range: 3; SD: 0); 2.7 for leadership (range: 2–4; SD: 0.8); 3 for situation monitoring (range: 3; SD: 0); 3.2 for mutual support (range: 2–4; SD: 0.6); and 2.8 for communication (range: 2–3; SD: 0.4). Quotes that illustrate group behaviors matching the five TeamSTEPPS skill domains can be found in Table 2. All scores fell within the “average” range, which, in the PACT-Novice tool, qualitatively means that “most behaviors were present and adequately performed” but that they did not meet the next higher standard between average and excellent.
An excellent score would indicate that “all critical behaviors are present and performed well.”
Table 2PACT-Novice TeamSTEPPS Skill Domains and Exemplary Quotes
Skill Domain
Behaviors
Exemplary Quote(s) for Selected Behaviors
Team structure
Identifies goals, assigns roles and responsibilities, holds members accountable
“I think at our update, just showing [the family] that he's not making progress on coming off the ventilator, […] and the thing that will probably get him home quickest would be to proceed with tracheostomy.” (physician leading meeting—identifies goals)
Leadership
Utilizes resources; delegates tasks and balances workload; conducts briefs, huddles, and debriefs; empowers members to speak freely
“And please correct me if I'm mistaken because I'm just going by what was reported to me.” (physician leading meeting—empowers members to speak freely)
Situation monitoring
Includes patient/family concerns, cross monitors members and applies the STEP process, fosters communication
“And the parents are very interested, I think that their main concern after the cardiac arrest was neuro injury.” (physician leading meeting—includes patient/family concerns)
Mutual support
Advocates for the patient resolve conflict using two-challenge rule, CUS and DESC script, works collaboratively
“Can you just show his EKG as well?” (physician leading meeting to physician running chart display—works collaboratively)
Communication
Provides brief, clear, specific, and timely information; seeks and communicates information from all available sources; uses SBAR, callouts, check-backs, and handoff techniques
“Uh, Cefotaxime.” (physician leading meeting) “Cefotaxime.” (Fellow) “Yeah, cefotaxime.” (physician leading meeting—uses check-backs)
Perceptions of Collaboration and Satisfaction With Decision Making
In the 10 meetings, the average score for perception of collaboration was 38.7 out of a possible 49 (SD: 3.5). Average score for satisfaction with collaboration was 5.8 out of a possible 7 (SD: 0.4). In three of 10 meetings, physician and nonphysician perceptions were found to be significantly discordant from one another (Table 3). In two of the three discordant sessions, physicians perceived the session to be more collaborative than nonphysicians.
Table 3Physician Versus Nonphysician Mean Collaboration and Satisfaction Scores by Meeting
Meeting
1
2
3
4
5
6
7
8
9
10
Collaboration scores (range: 7–49)
Physician
40.0
41.8
37.0
42.0
41.3
43.8
41.8
41.5
37.8
46.7
Nonphysician
39.7
24.3
37.8
37.9
32.4
30.7
28.0
49.0
33.3
40.3
Satisfaction with collaboration scores (range: 1–7)
Physician
5.5
6.3
5.0
6.3
6.3
6.8
6.3
6.0
6.4
6.7
Nonphysician
6.0
4.0
5.5
5.4
4.8
6.0
5.0
7.0
5.0
5.0
Bold values indicate meetings where statistically significant differences were found between physician and nonphysician scores.
Logistic regression did not identify any significant predictors of discordance versus concordance when looking at demographic composition of the meetings or meeting characteristics.
Discussion
Interprofessional team huddles before family meetings are critically important processes that ensure team members are equipped with a shared understanding of the patient and their treatment plan options to provide consistent messaging to the family. In this study, we found that team members with different professional roles behaved differently in the prefamily meeting team huddles. Indeed, physicians (who led the discussion) spoke for the majority of the time, and team members from outside the CICU made the fewest contributions. Despite these imbalances, the CICU's teamwork was, on average, effective. However, there were statistically significant differences between physicians' and nonphysicians' perceptions of team collaboration in three of the 10 observed meetings. These findings suggest that, although the teamwork was effective, there is room for improvement in interprofessional team dynamics.
The finding that physicians spoke at greater length than nonphysicians can be interpreted as physician dominance of the meeting because participant speaking length has been shown to function as a good baseline measure of dominance in meetings.
Using audio and video features to classify the most dominant person in a group meeting. MM ’07 Proceedings of the 15th ACM International Conference on Multimedia. Augsburg, Bavaria, Germany:.
Moreover, our findings are consistent with other qualitative research studies in the literature, which reveal similar patterns of physician dominance during team discussions.
For example, in an examination of medical dominance in multidisciplinary team discussions about discharge decision making, physicians who chaired meetings exercised disproportionate power and influence.
These findings underscore the hierarchical relationship of interprofessional teams, wherein physicians, serving as the ultimate decision-making authority, routinely assume the role of leader in discussions that include a review of medical information. But in assessing team performance, the extent to which the physician leader engages team members and incorporates their input in a meeting may be more important in evaluating teamwork than team leader speaking dominance.
For example, a qualitative analysis of interdisciplinary team meetings in a long-term care facility found that a central element of team communication included a “collaborative” aspect of the conversation, wherein the leader engaged other nonphysician team members about their understanding of and concerns about the patient's care plan.
Despite the verbal dominance by the physician leader, our analysis of teamwork using a validated instrument found that team performance was average in all five skill domains.
This level of performance may be the result of shared norms of communication by the core group of CICU team members who consistently attended the meetings. A stable team that is able to build mutual respect and develop a shared mental model for the purpose of the meeting is more likely to be successful in working collaboratively and respectfully during problem solving.
In addition, concurrent quality improvement initiatives taking place in the CICU during our observation phase may have helped drive team performance outcomes, as quality improvement work may encourage team member psychological safety and may discourage behaviors of hostility/disengagement,
However, despite the adequate teamwork scores, there was significant discordance in perception of team collaboration between physician and nonphysician respondents in three of the 10 meetings we observed. And in two of these three instances, nonphysician respondents perceived the team meeting as less collaborative than physicians. These data are consistent with prior research showing that critical care physicians tend to perceive a more collaborative environment than nursing staff.
The significant discordance observed between provider types suggests that physicians may be unaware of both their behaviors and the impact of these behaviors on nonphysicians' experiences. How individual CICU attendings lead the meetings and request information from other professionals can, wittingly or not, invalidate others' contributions, leading interprofessional team members in less powerful positions to feel intimidated or silenced.
Moreover, studies in management literature have demonstrated that underutilizing the contributions of skilled workers can negatively impact job satisfaction
Conversely, when done well, collaborative leadership behaviors can promote an overall sense of leader inclusiveness—the perception of leaders as welcoming and inclusive of the ideas and work of others.
Leader inclusiveness may positively impact nonphysicians' psychological safety, while eliciting the views of nonphysicians may allow physicians to learn more from a group discussion. Along these lines, further research is needed to examine teamwork variations and better understand both how physicians elicit nonphysicians' opinions and how this process impacts perceptions of team collaboration.
The study has a number of limitations due to the fact that it was a small, single-institution study. Although the response rate was well within the range of acceptability for a survey of medical professionals, 12 meeting attendees did not fill out a postmeeting survey, which constrains interpretation of the collaboration tool. The present findings may not be generalizable to other meetings in other units or hospitals, despite the fact that these results resonate with our anecdotal experience at other institutions. Finally, the use of audio recording limits the scope of our analysis to communication expressed solely through audible speech; other nonverbal communication may have been missed and should be explored in future studies.
Conclusion
Members of different professions behave differently in team meetings, with our study revealing findings of physician dominance in observed interprofessional meetings in our institution's CICU. While outside observers of these meetings felt that the teamwork was adequately effective, there were significant differences in the perception of collaboration between physicians and nonphysicians. This first characterization of interprofessional team members' interactions in team meetings provides important information for other interprofessional teams interested in improving collaboration and communication in team meetings.
Disclosures and Acknowledgments
This work was supported by the Cambia Foundation Sojourns Scholar Award.
All authors have nothing to disclose.
Owing to the inability to adequately deidentify these study data, the data will not be publicly available.
The study received institutional ethics approval from the Children's Hospital of Philadelphia's Institutional Review Board and informed consent was obtained from all subjects.
References
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Crossing the quality chasm: A new health system for the 21st century.
Using audio and video features to classify the most dominant person in a group meeting. MM ’07 Proceedings of the 15th ACM International Conference on Multimedia. Augsburg, Bavaria, Germany:.
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